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Technical FAQs

I can't log into my account. What should I do?

If you cannot remember your password, try the "Forgot Your Password".

I lost my password. How can I access my account?

Go to the login page and click on Forgot Your Password and submit your email account you signed up with. Your password will be emailed to you. If you still experience difficulties, please contact us.

If I pay and start a test online, but don’t complete it, can I get a refund?

No. Once you have read and accepted the terms of service you have agreed to take the test online and there are no refunds.

Can I print my card after writing my exam?

Yes you can. After completing the course and passing the exam with a minimum of 80% you will be able to print your certificate under "My Certifications" on the left sidebar.

I received my Server certificate prior to the program changes made in 2007. Do I need to take the updated Special Event Server program?

Not necessarily. All current certificates are still valid. Only new applicants, staff working in retail liquor stores and staff being assigned management duties are required to take the updated program.

I received my Licensee certificate prior to the program changes made in 2019. Do I need to take the updated Special Event Server?

No. However, you may choose to re-certify.

I've changed my name, how do I obtain an updated Special Event Server certificate?

We can change your name on your Serving It Right certificate if you provide us with a copy of a legal document showing your previous name and current name. Documents can be your birth certificate, driver's license, marriage certificate, etc. Please write a short note requesting your name change and include your date of birth.

Does my Special Event Server certificate expire? 

Yes, the Serving It Right certificate does expire. If you received your Serving It Right certificate before September 15, 2015, your certification is still valid and will expire September 15, 2020. If you received your certificate after September 15, 2015 the expiry date will appear on your certificate.