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Serving It Right FAQs

  1. Q. I have a serving program certificate from another province: do I still need to take Serving It Right? A. Certain provinces' valid certificates are recognized by the BC government if you are working as a server or a bartender. If you are a licensee, working as a manager, or working in a retail liquor store, you will still need to obtain Serving It Right. As the regulations vary from province to province, your employer may still require that you obtain the BC Serving It Right certificate as a best practice. For certificates from other provinces that do not display an expiry date, the certificate is deemed expired in BC as of September 15, 2020, or 5 years from the date the document was issued, whichever is the later date. For a list of recognized programs, please click here.
  2. Q. I'm moving to another province, is my Serving It Right valid in that province? A. If you have a Serving It Right certificate and are relocating to another province, please contact the responsible beverage provider for that province regarding information on exemptions or transfer of certifications.
  3. Q. How much does the program cost? A. The cost for the online course, including exam is $35 with 3 exam attempts. If you do not pass the exam after your third attempt, you will have to purchase the exam at $35 for 3 more attempts.
  4. Q. Can I just take the final exam? Your purchase includes 3 attempts for the final exam. If you don't pass the exam after your 3rd try, you can retake the exam for the price of $35.
  5. Q. What are my payment options? A. For the online course and exam you must complete the registration process and provide payment prior to accessing the material. You may pay via credit card (Visa, MasterCard or American Express).
  6. Q. What if I don't have a credit card to pay for the exam online? A. You can purchase a prepaid credit card from your bank, supermarket or convenience store as long as it has a value greater than $35.
  7. Q. What kind of exam do I have to take to get my certificate? A. In order to receive your Serving It Right certificate, you must pass a multiple-choice exam, consisting of 35 randomly generated questions. The pass rate is 80%, or 28 questions answered correctly. There are 3 attempts per exam. 
  8. Q. How long is my Serving It Right Certification valid for? The Serving It Right certification is valid for 5 years from the completion date of the final exam.
  9. Q. Is there a time limit on the exam? A. No, there is no time limit on the exam. However if you need to step away you can log out and log back in again to continue where you left off as long as you do not press the submit button.
  10. Q. Is there a minimum age requirement to obtain a Serving It Right certificate? A. There is no minimum age requirement on who can obtain a Serving It Right certificate.
  11. Q. Is there a minimum age requirement to serve alcohol in British Columbia? A. Minors employed in food primary establishments who are 16 or older may serve liquor but may not open bottles, pour or mix liquor. Minors serving liquor must be under the supervision of adult staff.
    Minors may not be employed in liquor primary establishments except when special permission is received from the Liquor and Cannabis Regulation Branch. When special permission is received to permit minors in your establishment you may employ minors as long as they are not employed to sell or serve liquor at any time. The only exception to the rule is minors employed at stadiums who are 16 years of age or older may serve liquor but may not open bottles, pour or mix liquor. Minors serving liquor must be under the supervision of adult staff.
  12. Q. Is Serving It Right offered in different languages? A. At this time Serving It Right is only offered in English.
  13. Q. How long does it take to study the Serving It Right course? A. It takes approximately 4 hours to study the course. We recommend that individuals study the course before taking the exam.

  1. Q: I can't log into my account. What should I do? A: If you cannot remember your password, try the "Forgot Your Password".
  2. Q. I lost my password. How can I access my account? A. Go to the login page and click on Forgot Your Password and submit your email account you signed up with. Your password will be emailed to you. If you still experience difficulties, please contact us.
  3. Q. If I pay and start a test online, but don’t complete it, can I get a refund? A. No. Once you have read and accepted the terms of service you have agreed to take the test online and there are no refunds.
  4. Q. I completed my Server or Licensee certificate on paper, but want to do the updated program online. How can I do that? A. Please contact us.
  5. Q. Can I print my card after writing my exam? A. Yes you can. After completing the course and passing the exam with a minimum of 80% you will be able to print your certificate under "My Certifications" on the left sidebar.
  6. Q. I received my Server certificate prior to the program changes made in 2007. Do I need to take the updated Serving It Right program? A. If you received your Serving It Right certificate in 2015 or prior to then, your certificate expired Sept.15th 2020.  If you received your certificate in 2016 or later, your certificate will have a 5 year expiry.  You will need to renew your certificate again when you expire.
  7. Q. I received my Licensee certificate prior to the program changes made in 2019. Do I need to take the updated Serving It Right program? A. No; however, you may choose to re-certify.
  8. Q. I received my SIR certificate prior to the program changes made in 2012. My manager has asked me to take the program again. Do I need to do this? A. Although not required by law, an employer may require you to re-certify, and provide them a copy of your updated certification.
  9. Q. Why would I take the updated Serving It Right program if I don’t have to? A. In today's legal environment, increasing responsibility is being placed on licensees, managers and servers related to the service of alcohol. The new program puts more emphasis on signs of intoxication, legal liability, duty of care on and off premises, and the necessity to create and enforce responsible beverage service policies. It is to the benefit of anybody involved in serving alcohol to have the most up-to-date knowledge.
  10. Q. Why do Licensees, Managers and Servers all take the same Serving it Right program? A. From floor staff to management and owners, the principles of responsible beverage service are the same. Now, more than ever, alcohol providers must take steps to minimize the risks of litigation. A single program that teaches and reinforces the same messages to all employees provides a business with consistent training that is the best defense towards prevention.
  11. Q. I've changed my name, how do I obtain an updated Serving It Right certificate? A. We can change your name on your Serving It Right certificate if you provide us with a copy of a legal document showing your previous name and current name. Documents can be your birth certificate, driver's license, marriage certificate, etc. Please write a short note requesting your name change and include your date of birth. You can email us at support@rapidlms.com.
  12. Q. Does my Serving It Right certificate expire? A. Yes, the Serving It Right certificate does expire. If you received your Serving It Right certificate before September 15, 2015, your certification expired on September 15, 2020. If you received your certificate after September 15, 2015 the expiry date will appear on your certificate as five years from the date of issue.
  13. Q. Do I need to re-certify now that recreational cannabis is legal? A. Although you are not required by law to recertify, your employer can ask you to recertify at any time. It is good practice to refresh your knowledge, as there have been significant changes to the course with the legalization of recreational use of cannabis.